Question 1

How do I book a trip?

Accepted Answer

Browse our trips, select your preferred destination and date, then follow the booking wizard. You can pay via MTN Mobile Money or Orange Money. A deposit of 50% is required to confirm your spot.

Question 2

Can I pay in installments?

Accepted Answer

Yes! We offer flexible installment plans. After your initial deposit of 50%, you can spread the remaining balance, provided complete payment is made a week before the due date.

Question 3

What payment methods do you accept?

Accepted Answer

We accept MTN Mobile Money (MoMo) and Orange Money for domestic payments. For international travelers, we can arrange bank transfers.

Question 4

Can I cancel or reschedule my booking?

Accepted Answer

Cancellations made at least 1 week before the due date are eligible for a 50% refund on the deposited amount. Alternatively, your full money can be extended for any feature trip. Note: once extended, the money remains on your account balance and cannot be refunded.

Question 5

What's included in the trip price?

Accepted Answer

All classic trips include transport from designated pickup points, accommodation, guided tours, meals as specified in the itinerary, and a TravelCam travel kit. Premium trips include additional luxury perks.

Question 6

What should I bring on a trip?

Accepted Answer

We provide a detailed packing list for each trip after booking. In general: comfortable clothing, good walking shoes, sunscreen, personal medications, and a camera for the memories!

Question 7

Are the trips suitable for all fitness levels?

Accepted Answer

We offer a range of trip difficulties. Each listing clearly states the fitness level required. From relaxed beach retreats to challenging mountain climbs — there's something for everyone.

Question 8

Do you offer private or custom trips?

Accepted Answer

Absolutely! Our Corporate and Solo programs offer customizable itineraries. Contact us to discuss your requirements and we'll create a bespoke experience.

Question 9

Is it safe to travel with TravelCam?

Accepted Answer

Safety is our top priority. All trips include certified guides, first aid kits, emergency communication equipment, and comprehensive travel insurance. We conduct route assessments before every trip.

Question 10

What happens in case of an emergency?

Accepted Answer

Every trip has a designated safety officer. We maintain communication with local emergency services and have evacuation protocols in place. Our 24/7 support line is always available during trips.

Question 11

Do I need travel insurance?

Accepted Answer

Basic travel insurance is included in all trip packages. However, we recommend additional personal travel insurance, especially for international premium trips.

Question 12

How does the referral program work?

Accepted Answer

Share your unique referral link with friends. When they book and complete payment for their first trip, you earn travel credits (from 2,500 up to 100,000 XAF depending on your tier).

Question 13

When do I receive my referral credits?

Accepted Answer

Credits are applied to your account within 48 hours of your referral's first successful payment. You'll receive a notification when credits are added.

Question 14

Is there a limit on referrals?

Accepted Answer

No limit! The more friends you refer, the more you earn, and you unlock higher reward tiers with better credit amounts.

Frequently Asked Questions

Booking & Payments

Trips & Experiences

Safety & Support

Referral Program

Frequently Asked Questions

Booking & Payments

Trips & Experiences

Safety & Support

Referral Program